Colorful banner with the word 'FAQS' in large, multi-colored letters, surrounded by illustrations of dog bones.

Smartphone screen displaying a message from a dog named Your Dog, expressing excitement about enrolling in services and asking questions.

🐾 General Policies 🐾

A: All dogs attending services must be up-to-date on Rabies, DHPP, and Bordetella (kennel cough). Proof of vaccination is required prior to your dog’s first visit—we also accept yearly Titre Testing. We also highly recommend flea/tick prevention, especially during warmer months — natural remedies or veterinarian prescribed.
A: We get it—life happens! A 10-minute grace period is built in. After that, a late pickup fee of $10 per 15 minutes may apply. For boarding dogs, a late pickup may roll into an additional overnight or daycare charge.
A: For daycare and one-on-one training, we ask for 24 hours’ notice. For boarding stays, please give 48 hours’ notice in non-peak seasons to avoid a cancellation policies. In peak seasons we ask that 7 days notice be given before cancelling. Membership plans follow their own policies (see Payments & Packages below).
A: Yes—with conditions. Unaltered dogs may attend if behaviourally appropriate. Females in heat must NOT ATTEND during their cycle for the safety of all dogs. Our age appropriate policy for intact males or females is that after 8 months of age an additional fee of $20/day for unneutered males will be applied. Intact females after 8 months of age will require an additional fee of $10/day—If an intact female dog comes into heat, parents or emergency contacts are to immediately pick up their dog’s. No intact females can come back for services after their heat cycles until spayed.
A: Drop-offs for daycare are from 7:00 AM – 10:00 AM — Monday to Friday, and pick-ups are until 7:00 PM. Dogs picked up after hours may be charged a late fee or rolled into overnight boarding. Drop-offs for boarding are from 7:00 AM to 1:00 PM from Monday to Friday and 8:30 AM to 1:00 PM on Weekends. Pick-ups for boarding can be anytime during our business operating hours from; 7:00 AM to 7:00 PM - Monday to Friday & 8:30 AM to 4:00 PM - Saturday/Sundays.
A: Yes! All dogs must complete an facility assessment and trial days to assess fit and comfort level before joining group services.
A: Yes! We reserve the right to decline service for safety reasons, illness, aggression, or incomplete vaccination records. If a dog is attending our services but poses any kind of risk to others or staff we give THREE chances; 1. written notice, 2. written notice + placed into TLC program & phone call to parent or emergency contact for immediate pick-up & 3. Written expulsion notice & immediate pick-up.

🎓 Training & Programs 🎓

A: We specialize in relationship-based, science-based methodology with marker-reinforced training that’s backed by science and rooted in trust. We don’t use force, fear, or adverse tools. Our training shows you how to get the real results you want without ‘ALWAYS’ needing food.
A: Dogs live and train with us full-time for 2 or 4 weeks, depending on the track. We tailor everything to your dog’s age, goals, and learning style—and keep you updated throughout with report cards and follow-up sessions.
A: Yes! We offer 1-on-1 sessions at our facility or in-home (depending on location). Contact us for availability.
Absolutely! We love working on advanced obedience, real-world distractions, tricks, and even confidence-building or behaviour goals. Let us know your goals—we’ll build a plan.
A: As early as 8 weeks old! We offer puppy-specific programs like Puppy University and Puppy Academy Board & Train that set the stage for lifelong success.
Yes—with structure and support. Our REACT Workshop and 1:1 programs are designed for dogs with reactivity, fear, or overexcitement. Every case is approached & facilitated with the utmost care.
A: That depends on your dog, goals, and consistency at home! Some skills can show improvement in one session; others may take weeks of practice. We’ll guide you through the timeline honestly.
A: Yes! We encourage owner involvement wherever possible. We’ll teach you how to reinforce the training at home and give you take-home support after each session or program. Our trainers go above & beyond to make sure you have all the correct and right tools to be very successful at home.
A: Nope! We believe in teaching dogs through trust, communication, and motivation—not fear or discomfort.
Our training is based on the principles of positive reinforcement, behavior science, and relationship-building. Tools like e-collars (shock collars) and prong collars can suppress behavior temporarily, but they don’t teach your dog what to do—and they often come with side effects like fear, anxiety, or shutdown responses.
If you’re currently using one of these tools, you’re not alone—and there’s no judgment here, our dog trainer is what they call a ‘Cross-Over Trainer’ and is extremely skilled in many ways of dog training. We’re happy to help you transition to a more humane, confidence-building training plan that still gets results. Most dogs learn faster and feel safer when we make training fun, clear, and positive.

🎾 Daycare & Boarding 🛏

A: TLC is designed for dogs who prefer more structure, smaller groups, or one-on-one care—ideal for dogs who don’t enjoy group play or are working through behavioral needs.
A: Yes! Dogs nap in clean, cozy crates or suites between structured activities to support healthy rest and reduce overstimulation. Crating or down time is part of our facility model and helps reinforce calm behaviour, recouping energy, relaxing the mind and the necessary prevention for unwanted behaviours; reactivity, dog-dog aggression, mounting, herding and so on!
What our down time is not, is your dog being locked away for all hours of the day! These are specific timed rest & relaxation periods based off each individual dog — some dogs can remain out the whole day due to their natural ability to rest and shut off throughout the time they are here but some dogs (like kids) need a designated rest time to prevent overstimulation from happening.
A: You’re parents are welcome to bring your own pre-portioned food, medications, and a small comfort item like a blanket or bed. We provide bowls, bedding, and everything else! If you are boarding with a lot of medication, please ask your parents to write a brief note with clear instructions for our care team.
A: Yes—we administer most oral/topical meds at no extra charge. Please provide clear written instructions and original packaging. Several of our staff are also trained and comfortable with diabetic medications or SQ fluid medication — for peace of mind we do have an on-call RVT service to administer any & all SQ fluid medication.
A: Your day is structured around balanced play, enrichment, and rest. You’ll enjoy behavioural matched and monitored small-group play or one-on-one bestie play time, confidence games, outdoor yard play, and cozy crate breaks to support calm behaviour and prevent overstimulation.
A: Yes! We offer a specialized TLC Programs for dogs who prefer one-on-one attention or are not comfortable in group play. Whether your dog is nervous, reactive, or just prefers humans, we’ll make sure they have a safe and enriching experience.
Yes! While consistency is helpful, we welcome occasional visitors. If you haven’t attended in a while, a brief reintroduction or trial may be required to ensure comfort and safety.
While we maintain an extremely clean facility environment, we get dogs can play hard—but we don’t mind! Your parents can add a departure bath or nail trim to freshen them up before pickup. Get them to let us know at drop-off if they would like this added.
A: Treats are only given with owner permission or as part of a training/enrichment session. If your dog has allergies or restrictions, just let us know. You’re welcome to bring your own treats for extra special care.
Absolutely! We post daily social stories on Instagram & Facebook, and boarding dogs receive text or photo updates throughout their stay. You’re always welcome to check in, too.

🛍 Pup-Taxi & Add-Ons

A: We offer round-trip or one-way transport to and from daycare, training, or boarding. Your dog is safely transported in a climate-controlled vehicle, and we’ll text you when they’re on the way!
A: We currently serve all of Essa Township, Angus, Alliston, Cookstown, Barrie, Innisfil and most of the surrounding area. If you’re unsure, just ask! We accommodate further pick-up & drop-offs that are booked well in advanced to make sure the proper staffing is available.
A: Yes, as long as you notify us in advance and they are prepared with your dog leashed and ready to go.
Currently, We are only offering limited grooming services. We offer nail trims, brush-outs, deshedding, and more. Services can be booked with daycare, boarding, or independently. If you are looking for a full service groom we can assist you by recommending some high quality salons in the area.
A: Absolutely! Add a custom 30-minute session focused on recall, leash manners, crate training, or anything else your dog needs. The 30 minute session is spread throughout the entire day. Our trainer will pull the dog numerous times of the day to work on the selected skill.
A: Yes! We stock trusted training treats, enrichment toys, chews, collars, leashes, and more. If dog parents know ahead of time what they would like to order we can make it even easier at check out by pre-placing it on the invoice.
A: Most of our enrichment is included in daycare and boarding. However, special one-on-one sessions or puzzle work can be added for an additional fee.